Logging a ticket

Tickets can be logged in the following two ways:

1. Submit your request via this online form; 
2. Send an email to customercare@courseware.nl.

Please include the following information:

• If it applies to an authoring tool, specify which authoring tool it is and which version you are using.
• If it applies to a learning environment, specify the URL/name of the learning environment. Please also indicate whether the problem occurs in the Acceptance or Production environment.
• For each problem, specify in which specific course and/or with which specific user(s) the problem occurs. Please do not (only) include such information in an attachment or attached email communication, but mention it directly in your question.
• Make your question specific.
• Provide specific examples, with the help of screenshots, wherever possible.
• Do you have several, unrelated questions? Please create a separate ticket for each question.